Support

The fastest way to reach a real person is by email. Write to us at support@avireum.com and we’ll get back to you, usually within a couple of days. Avireum is a small, family-run project, so you’ll be talking to the people who actually build it — not a call center.

Avireum is invite-only, so you’ll need an invitation from a family member already on your tree. Once you have an account, you can sign in with a magic link (we email you a one-tap link) or with your email and password. If a link doesn’t arrive, check your spam folder, then request a new one — links expire for your security. Still stuck? Email us and we’ll help you back in.

Tap Add to add a relative, choose how they’re related — in whatever words your family actually uses — and they’ll appear on your tree. You can add parents, children, spouses, extended family, and even pets across multiple generations. To keep trees healthy, there’s a gentle limit on how many members you can add per week; if you hit it, it simply resets in a few days.

You can add photos to profiles, save memories, and record heirlooms — the recipes, objects, and traditions worth passing down. The first time you add a photo, your phone will ask for permission to reach your photo library; tap Allow. If you accidentally declined, you can turn it back on in your phone’s Settings → Avireum → Photos.

Avireum is intentionally quiet. You’ll get a gentle nudge for the daily “Did you know…” question and the occasional important update, plus a monthly digest — never an endless stream. You can adjust all of this under Settings, including turning the daily question reminder on or off.

Your family’s tree is private to your family — there’s no public feed, no ads, and we never sell your information. You’re always in control: you can export your data or delete your account at any time under Settings → Data & privacy. Deleting is permanent and removes your personal information. For the full details, see our Privacy Policy.

If you see content or behavior that doesn’t belong on Avireum, you can report it or block a person from the relevant profile or message. Reports go straight to our team for review. If something needs urgent attention, email us at support@avireum.com and we’ll act quickly.

We’d genuinely like to help. Email support@avireum.com with a short description of what’s happening (and a screenshot if you can), and we’ll take care of it. You can also write to us at Avireum LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA.